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My name is Mary Jane Flanagan (MJ, nee Brook) I am the youngest child of four children (though no spring chicken any more!) Even though we did not have a lot
Hospitality professionals are born not made, it’s in our soul, ( which is why we often hire for attitude not skill ) and why would we choose to work when
I am sure many of you have sat back in your seat after a wonderful meal and said “right at this moment life doesn’t get better than this.”, without a
When you work within the hospitality industry it’s always interesting to visit a hotel or restaurant at shift change, their gaps in service, processes and people skills always stand out.
Watching my 17 year old son James and his team prepare for The Gibraltar Cup, where 8 troops of Royal Marine Cadets who have fought hard to win their regional
My least favourite hotels are guest factories, they can be any star rating, in any Country and from any chain or independent. The interactions are transactional with little thought given
